When it comes to technology, modern call centres are dogged with a variety of problems ranging from poorly designed systems where customer data is difficult to find to call centres where there are multiple systems all displaying a slightly different variation of customer information.

It is no wonder that a typical call centre representative will spend only 29 per cent of their time dealing with customers, the rest is spent locating data in disparate systems, making notes and speaking to colleagues.

The solution is simple.  What is needed is to consolidate data into one single interface focused, not on business processes, but on providing excellent customer service. 

Goldcrest Solutions have designed a Call Centre Solution based on Microsoft Dynamics CRM that provides integration to telephone systems, to tailored screens that provide only the information needed by a call centre representative and scripting and workflow technologies that help by quickly answering customer queries. 

Because our Call centre Solution has been built using .NET technologies the advanced tools used in the call centre can be easily deployed on the web to enable customer self service.

It is therefore not difficult to see why Microsoft Dynamics CRM is rapidly becoming the call centre choice for organisations dedicated to providing high levels of customer care.

To find out more about Microsoft Dynamics CRM and our powerful CCI (Call Centre Interface) call us today on 08700 610100 or email sales@goldcrestsolutions.co.uk.