As the Microsoft CRM product matures we have become increasingly aware that existing users want the expertise of a Microsoft CRM specialist to help them get the best out of CRM or are looking to move away from their existing CRM provider and find someone who can better service their needs.
We at Goldcrest are primed and ready to help you get he most out of CRM by offering an annual support contract which will give you access to our 09:00 to 17:30 support desk who will help answer any questions you may have regarding CRM. Additionally, by signing up with us you will also receive a discount on any consultancy and enhancements you may need during the year.
Our service level agreements are as follows:
| Priority |
Response Time |
Resolution Time |
| Critical |
30 mins |
4 hours |
| Serious |
1 hour |
8 hours |
| Normal |
2 hours |
16 hours |
| Project |
4 hours |
N/A |
We also offer consultancy on a daily rate for upgrades (from version 3.0 to version 4.0), report writing, system training and configuration. Contact us on sales@goldcrestsolutions.co.uk for more information or call us on 08700610100.
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