|
Name |
What does Microsoft CRM do for the business? |
|
AmicusHorizon |
CRM
has been customised to handle all inbound contacts from all Amicus's residents and provide the
contact centre with a single view of all data. |
|
Richmond Housing Partnership |
Richmond use CRM to manage KPI data and also to manage resident repair logging
from their website. |
|
Sentinel Housing |
CRM handles all inbound contacts from all Sentinel's customers, including the
logging of complaints and call-backs. |
|
Sovereign Housing |
Sovereign use CRM to manage rent arrear follow-up
activities. |
|
Trident Housing |
CRM manages all inbound contacts from all the residents, including housing
enquiries, rent arrears and complaints. |
|
Name |
Vertical
|
What does Microsoft CRM do for the business? |
 |
ADSI |
Mobile Phone Callcentre |
Manages all sales and service activity on the callcentre. CRM also integrates
to the telephony system, email marketing solution, internal accounts application
and voice recording system. To review the case study click
here. |
 |
Ice Blue MD |
Software Development
|
All customer activity is handled within CRM with any orders being automatically
passed to the Sage Line 50 via automatically.
|
 |
Nord Anglia Education |
Educational Services |
The main internal solution manages all sales activity throughout the business
both in the UK and the Middle East. The CRM solution also underpins some of the
contracts that Nord Anglia operate on behalf of their customers. |
 |
NT Voice and Data |
IT Support |
All customer contract information, including renewals and expiry dates are held
on the CRM system |
 |
Ofqual |
Public Sector |
Ofqual are using CRM to manage all interactions with their stakeholders. This
includes managing invites to events, newsletter updates via email,
questionnaires and mailshot campaigns. |
 |
Outlook |
Marketing & Event Management
|
Outlook have been using CRM since V.3 and have now moved to V.4. The current
system manages all contact, opportunity and pipeline activity within the
business. |
 |
Yorkshire & Humber CPC |
NHS |
Contact management, procurement and project management to allow for cost savings
and tasks to be monitored for any Trust in the Yorkshire & Humber area. To
review the case study click here. |
